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CLEAR Customer Experience
Drive customer loyalty, elevate above your competitors and create business success with a consistent experience for your customers. Create unique and memorable moments that create a deep emotional connection with every customer.
Built through years of experience, external customer insights and experts in customer experience, the clear customer experience has the power to transform your business. Whether you are working in a skin centre, spa, at home or via a digital interaction the clear customer experience will give you the best of two worlds: the ultimate skincare treatment and expert education alongside the best from the retail world.
This in-depth training will take you through a set of five principles unique to dermalogica, forming the key components to a truly memorable customer journey. You will learn about:
- Research into Dermalogica’s unique customer profiles to be able to personalise the experience.
- Making a connection and engaging with the customer through learning.
- Creating partnerships between you and the customer by merging together a perfectly tailored treatment and homecare programme to achieve every customers healthiest skin, ever!
- Completing the partnership and reconnecting the clear experience for continued customer loyalty.